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Rudeness in the workplace has reached a crisis point. Throughout America,
workers are reporting an increase in incivility. Bullying, profanity,
insensitivity, and sabotage are making work lives unpleasant and, as a
result, customer service and productivity are suffering. This class helps
participants build civility awareness, learn replacement strategies, and
improve their communication skills and conflict resolution methods.
Whether you've seen it, heard it, been a victim of it, or need to manage
it, this groundbreaking class is for you.
Participants learn:
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Effects of Incivility
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Three Forms of
Responsibility
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Intentional vs.
Inadvertent Rudeness
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Conflict
Management Styles
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Responsible Listening
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Replacement Strategies
for Uncivil Behaviors
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Strategies for Creating
Positive Peer Relationships
They gain an awareness
of the impact of their actions, behaviors, and attitudes. They
also develop self-confidence and the ability to stand out as a person
with ethics and manners.
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"It can be challenging to work with such a sensitive topic and not
appear to blame or point fingers, whether at the participants or at
those who may have offended them, but Jill managed this feat
admirably. She was professional and easy to work with,
enthusiastic, and much more flexible than many vendors with whom we
have worked."
Director of Employee & Organizational Development,
Rush University Medical Center |
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